Refund policy

Returns & Refunds

At CASH28, we want every order to meet the standard you expect. If something isn’t right, eligible items may be returned within 30 days of delivery.

Return eligibility

To qualify under our 30-day returns policy, items must be:

Unworn, unwashed, unused and unaltered
Free from marks, damage, odours, pet hair and signs of wear
Returned with all original clothing labels and tags attached
Accompanied by proof of purchase or the relevant order number
Packaged securely, using the original packaging where reasonably possible

These conditions apply to our voluntary 30-day returns policy and do not limit your statutory rights, including your rights where an item is faulty, damaged, misdescribed or incorrect.

Starting a return

Before returning anything, email Wayne@Cash28.co.uk with:

Your order number
The item you wish to return
The reason for the return

We will confirm whether the return is eligible and provide the correct return instructions. Please do not return an item to our manufacturing or fulfilment partner, or send it to an address without contacting us first.

For change-of-mind returns, the customer is responsible for the return postage cost. We recommend using a tracked service, as CASH28 cannot accept responsibility for a return until it has been received.

Faulty, damaged or incorrect items

Please inspect your order when it arrives. If an item is faulty, damaged, misprinted or incorrect, contact us as soon as possible at Wayne@Cash28.co.uk.

Include your order number and a description of the issue. We may request photographs so that we can resolve the matter quickly. Where the item is confirmed as faulty, damaged or incorrect, CASH28 will cover the reasonable standard return cost and offer an appropriate replacement or refund.

Your legal rights may continue beyond 30 days where applicable.

Cancellations

If you wish to cancel an order, contact us as quickly as possible. If the order has not been dispatched, we will try to cancel it before shipment. If it has already been dispatched, the return process will apply.

Where statutory cancellation rights apply, you may notify us within 14 days of receiving your order and return the goods within a further 14 days. This does not apply to goods that are genuinely personalised or made to your individual specification, where permitted by law.

Refunds

Once your return has been received, it will be inspected. We will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Where required by law, the refund will be processed within 14 days of receiving the returned goods or evidence that they have been sent back. Your bank or payment provider may require additional time to display the funds.

Any optional express-delivery upgrade is non-refundable unless the goods are faulty, incorrect or the law requires otherwise.

Promotional orders

Refunds for items purchased through a promotion will be based on the amount actually paid and the conditions of that promotion.

For Buy 2 Get 1 Free orders:

The free item has no separate cash refund value.
If a partial return means the remaining items no longer qualify for the promotion, the order discount will be recalculated before any refund is issued.
Returning the free item alone will not generate a monetary refund.